Reviewed by the AirportHai passenger-information team against the official sources below. Reconfirm live details with the airline and airport signs on the day of travel.
Request assistance early
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Tell the airline before travel about wheelchair, boarding, mobility-equipment or other support needs and confirm each handover point.
Move as a group
Choose a clear regrouping point and let more than one adult keep essential documents and contacts. Allow time for toilets, lifts and screening.
Tell the transport provider about people, bags, pushchairs, equipment and child-seat needs; a seat count alone does not confirm luggage capacity.
Checklist
- Notify the airline early
- Confirm assistance handovers
- Choose a regrouping point
- Book enough vehicle space
Optional escort service
If you would like an escorted journey for a family or group, the service page covers pricing, two free children under 5 per paying adult and what to tell the team. Family and group Fast Track →
Related guides
Frequently asked questions
How do I request mobility or special assistance?
Contact the operating airline before travel, describe the required support and confirm that the request is attached to the booking.
What should a family confirm with a transfer?
Confirm passenger count, luggage, pushchair or wheelchair space, child-seat needs and the exact pickup point.
Sources and verification
We prioritize authority sources and separate live operational details from general guidance. Hours, routing, requirements and terminal arrangements can change.