Information and assistance
Use staffed Information counters in the Main Terminal or call AOT Contact Centre 1722 for airport guidance.
Official AOT information ↗BKK · Airport guide
Passenger services at Suvarnabhumi Airport
Find airport information, special assistance, connectivity, baggage support, lounges and essential facilities.
BKK · Essential information
Support throughout the passenger journey
Locations and operating hours can change. Ask Information for the nearest currently open facility.
Special assistance
Arrange wheelchair or boarding support with the operating airline before travel and allow time for each service handover.
Official AOT information ↗Wi-Fi and connectivity
Airport Wi-Fi and mobile services are available in passenger areas. Keep a backup way to reach your airline or driver.
Official AOT information ↗Lounges and rest
Airline and independent lounges operate in different concourses and SAT-1. Access conditions and hours vary by operator.
Official AOT information ↗Baggage support
For delayed, damaged or missing checked baggage, contact the operating airline or handling desk before leaving reclaim.
Official AOT information ↗Health and essential facilities
Medical, banking, exchange, prayer and family facilities are signposted by terminal zone; ask Information for the nearest open location.
Official AOT information ↗BKK · Checklist
Check before you travel
Live details can change. Confirm with the airline and airport signs on the day of travel.
- Request airline assistance before travel
- Report baggage problems before leaving reclaim
- Keep medication and essentials in cabin baggage
- Call 1722 or ask Information when you need guidance